Enrollment Videos

Texas State of Enrollment 2021

A free three-day virtual conference with webinars on the latest on outreach and enrollment in Texas health care and benefit programs.

Texas Enrollment Assistance 101 (Oct. 19)

This session is specifically for brand new enrollment assisters and will provide participants with the basics of outreach and enrollment. We kick off the session with a motivational story that sets the tone and illustrates why this work matters and is so important for many who do this work. We then provide a quick review of the Affordable Care Act, explain the Medicaid gap, review roles and responsibilities whether you are a Federal Navigator or a Certified Application Counselor, and provide a high-level overview of eligibility for the three health insurance coverage programs: Marketplace, Medicaid and CHIP. The session ends with a discussion of Texas networks and resources available for all assisters in Texas.

Speakers:

Daniel Bouton | Senior Director of Health & Wellness, United Way of Metropolitan Dallas
Sonia Lara | Outreach & Enrollment Director, Texas Association of Community Health Centers
Karla Martinez | Policy Analyst, Every Texan
Aurora Harris | Southern Region Director, Young Invincible

Step-by-Step Walkthrough of the Marketplace Application (Oct. 19)

A first step in helping consumers enroll in affordable coverage at HealthCare.gov is completing the application. This session walks step-by-step through the Marketplace application to explain each question. We share strategies and tools that make it easier to determine household size, estimate future income, and more. While this session is designed to prepare new enrollment assisters to complete Marketplace applications, any enrollment assister who would like a refresher is welcome to join us.

Speakers:
Arianna Anaya | Training Coordinator, Foundation Communities

Latest Updates on the Health Insurance Marketplace and Policies for Immigrants (Oct. 20)

The upcoming Marketplace Open Enrollment Period will be really different from ones in the recent past. Expanded subsidies make coverage much more affordable, Texas will have 10 Navigator organizations (up from just 2), and HealthCare.gov has resumed marketing. We just wrapped up an extended special enrollment period that added 417,000 Texans to Marketplace coverage. Federal threats and barriers to immigrants trying to access health care have shifted over the last year too. In this session, you’ll hear updates from experts on two topics: (1) Marketplace coverage, and (2) immigrants’ access to health care.

Speakers:
Shelby Gonzales | Vice President for Immigration Policy, Center on Budget and Policy Priorities
Erin Hemlin | Health Policy Director, Young Invincibles

What’s New with Texas Medicaid, SNAP, and Healthy Texas Women (Oct. 20)

There have been many changes to food and health care programs in response to the COVID-19 pandemic and others made during the 2021 Texas Legislative Session. More changes are on the horizon, with the eventual end of the temporary Medicaid enrollment freeze and possible Congressional action to provide coverage to Texans in the “coverage gap.” During this session you’ll hear from experts on Texas health care and food programs about what changes have already taken place, what is on the horizon, and how those changes will impact your client’s access to health care and food programs like Medicaid, CHIP, SNAP, Pandemic EBT, and Healthy Texas Women. 

Speakers:
Rachel Cooper | Senior Policy Analyst, Every Texan
Anne Dunkelberg | Associate Director/Health & Wellness Program Director, Every Texan
Melissa McChesney | Health Policy Advisor, UnidosUS
Erika Ramirez | Policy and Advocacy Director, Texas Women’s Healthcare Coalition

Providing Remote Application Assistance: Policy and Practice (Oct. 21)

COVID-19 requires us to think creatively about health coverage outreach and enrollment for our communities. In this session, the Texas Health & Human Services Commission provides an overview of remote enrollment policies for Your Texas Benefits programs. Enrollment Assisters will then provide examples of their practices, including creative ways they’ve adapted marketing and provided remote enrollment for the Marketplace and/or Your Texas Benefits over the last year. We close the session with ideas to improve access to remote enrollment assistance for Your Texas Benefits.

Speakers:
Arianna Anaya | Training Coordinator, Foundation Communities
Graciela Camarena | Program Director, Children’s Defense Fund – Texas
Norma Lee | Director of Outreach, La Esperanza Clinic
Melissa McChesney | Health Policy Advisor, UnidosUS
Jerrod Holton | Director of Community Engagement, Texas Health and Human Services

Helping Consumers Navigate the Plan Selection Process (Oct. 21)

In some areas of Texas, consumers will choose among 100 or more plan options in the Marketplace. Enrollment assisters provide critical support, helping consumers make sense of insurance elements that many people find confusing like cost sharing, prescription drug formularies, and provider networks. This webinar provides strategies and tools to help streamline the process of educating consumers on how insurance works and comparing Marketplace plan options, so consumers can select a Marketplace plan that best meets their needs.

Speakers:
Arianna Anaya | Training Coordinator, Foundation Communities
Aurora Harris | Southern Region Director, Young Invincibles

Texas State of Enrollment 2020

During our virtual conference, we had three days of engaging discussions on health care outreach and enrollment in Texas.

2020 Check-In: Updates on Benefit Access in the Time of COVID-19 (Oct. 22)

Participants heard the latest updates on the issues and policies affecting our work to enroll Texans in health care, food, and other basic needs during this pandemic and economic crisis. Speakers reviewed Federal and Texas issues, and provided a special focus on immigrants and their families.

Speakers:
Anne Dunkelberg | Associate Director, Every Texan
Erin Hemlin | Director of Health Policy and Advocacy, Young Invincibles
Shelby Gonzales | Director of Immigration Policy, Center on Budget and Policy Priorities

Self-Care and Support for OEE Work: Navigating America’s New Moment of Racial Reckoning and the COVID-19 Pandemic (Oct. 22)

This interactive session provided an opportunity for participants to join a conversation about the special challenges of work in the COVID-19 pandemic, the economic downturn, and the national awakening around Racial and Ethnic Equity, Inclusion and Justice. 

Speakers:
Heather Bates | Chief Operations Officer, Transform Health
Marlene G. Williams, Ph.D. | Assistant Professor, Texas Woman’s University

What’s New in SNAP and Healthy Texas Women (Oct. 23)

Rachel Cooper from Every Texan provided policy updates on the Supplemental Nutrition Assistance Program (SNAP) and how the COVID-19 pandemic has affected eligibility and enrollment for nutrition access programs. Erika Ramirez from Healthy Futures of Texas provided an update on the Healthy Texas Women (HTW) program as well as an update on the HTW 1115 waiver and how it might impact eligibility and enrollment for this program.

Speakers:
Rachel Cooper | Senior Policy Analyst, Every Texan
Erika Ramirez | Policy and Advocacy Director, Healthy Futures of Texas

Providing Remote Application Assistance: Policy and Practice (Oct. 23)

We are living in very challenging quarantimes indeed. COVID-19 and the resulting social distancing guidelines requires us to think creatively about health coverage enrollment for our communities. Young Invincibles and Every Texan started by providing an overview of policy and best practice for remote enrollment assistance. During this interactive session participants had the opportunity to discuss their organization’s approach to remote open enrollment and share their own promising practices

Speakers:
Aurora Harris | Southern Regional Director, Young Invincibles
Melissa McChesney | Senior Policy Analyst, Every Texan
Arianna Anaya | Health Coverage Program Manager, Foundation Communities
Jeness Sherell | Navigator Program Coordinator, Change Happens

Targeted Marketing and School Outreach During the Pandemic (Oct. 24)

This session focused on marketing messages for prospective new enrollees eligible for the Marketplace and financial assistance. The session also covered how to conduct school outreach when social distancing is necessary.

Speakers:
Lisa Goodgame | Principal at Lisa Goodgame Consulting
Gracie Camerena | Child Health Outreach Program Director, Children’s Defense Fund — Texas
Tina Guel | Community Health Outreach Associate, Children’s Defense Fund — Texas
Mary Carreon | Community Health Outreach Associate, Children’s Defense Fund — Texas

Keeping Families Covered: Improving Renewals in Medicaid & CHIP (Oct. 24)

This session covered new, limited-time policies in place during the COVID-19 pandemic related to renewing Medicaid and CHIP. Assisters learned how these policies should work and best practices to ensure eligible clients don’t lose coverage once the public health emergency ends. We also discussed how Texas can learn from this moment to improve the renewal process after the pandemic ends.

Speakers: 
Melissa McChesney | Senior Policy Analyst, Every Texan

Health Care Assistance During COVID-19

This four-part webinar training series, sponsored by The Greater Houston COVID-19 Recovery Fund, included information and resources on health care enrollment assistance.

#GetHoustonCovered: Becoming a Certified Application Counselor (Sept. 9)

This webinar featured step-by-step instructions on how to become a Certified Application Counselor (CAC) and best practices for helping people connect with health insurance coverage.

Speakers:
Aurora Harris | Southern Regional Director, Young Invincibles

Medicaid and CHIP Application Assistance 101 (Sept. 11)

This webinar provided an overview of Medicaid and CHIP, how to submit an application, and best practices for assisting others.

Speakers: 
Melissa McChesney | Senior Policy Analyst, Every Texan

Remote Enrollment Assistance for the ACA Marketplace (Sept. 14)

Young Invincibles addressed accessibility considerations for anyone doing remote enrollment work. Additionally, participants heard promising practices for providing remote enrollment assistance gathered from the field, including streamlining workflows and strategies to overcome challenges and technological limitations. Participants also had the opportunity to discuss their organization’s shared approaches to remote open enrollment.

Speakers:
Aurora Harris | Southern Regional Director, Young Invincibles

Keeping Families Covered: Improving Renewals in Medicaid & CHIP (Sept. 17)

Every Texan addressed current policies and guidelines for anyone doing remote enrollment work for Medicaid and CHIP. Additionally, best practices for providing remote enrollment assistance for Medicaid and CHIP were discussed in detail. Participants also had the opportunity to discuss their organization’s shared approaches to remote open enrollment.

Speakers: 
Melissa McChesney | Senior Policy Analyst, Every Texan

Other Assister Webinars

The Right Fit: Helping Consumers Navigate the Plan Selection Process in Texas (Oct. 7)

This presentation provided strategies for assisters to support consumers in understanding how commercial insurance works, evaluating and comparing marketplace plans, and selecting the plan that best meets the family’s needs.

Speakers:
Dave Chandrasekaran | Health Policy Consultant, Certified Application Counselor (CAC)

Keeping Families Covered: Improving Renewals in Medicaid & CHIP (Sept. 17)

Every Texan explained immigrant eligibility for coverage under the ACA and enrollment barriers for immigrants in the marketplace. The webinar also discussed the “public charge” rule, the fear it has instilled in many immigrant communities to apply for and use benefits, and the “invisible wall” of recent policies that are “chilling” health care and food aid access.

Speakers: 
Anne Dunkelberg | Associate Director, Program Director – Health & Wellness Team
Melissa McChesney | Senior Policy Analyst, Every Texan